In today's highly competitive fieldwork market place, not only is collecting data quickly and accurately essential, but reducing overall costs of conducting market research is key.
Choosing a dialer
Interviewer productivity and therewith interviewing productivity can be a key area to reduce costs, increase productivity and, therefore, meet ever tightening deadlines for completion of telephony (CATI) studies. However, the levels and complexities of dialer modes can be quite daunting. Fortunately Nebu can assist with clarifying decisions and considerations, when thinking about choosing a dialer: Hardware or software based; modes utilised within which studies; differences between B2B and B2C dialing...
Advantages of using dialers
Naturally the greatest productivity comes from the most aggressive dialing mode, predictive dialing, but considerations when using this mode are high: ensuring adequate sample is loaded, that there are sufficient interviewers available to gain the most from using this mode, costs associated with the dialers that support the mode, the type of fieldwork conducted...
Our white paper can help you:
analyse the benefits and costs associated with using dialers
see how a dialer works with your telephone survey software
understand the use of a predictive dialer systems and progressive or auto-dialing modes
consider the issues around sample and interviewer size
review the expected increase in interviewer talk-time
Interested in how a dialer can assist your operation? Contact Nebu. We are glad to help you!