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An InterView With: Lisa Mancini (GDCC) on conducting CATI operations in the US

In this 8-minute interview, we speak with Lisa Mancini, VP USA Operations at GDCC, about consolidating and running an almost 300 seats US-based call center into an entirely work-from-home enterprise due to the Covid-19 pandemic

An InterView With: Lisa Mancini (GDCC) on conducting CATI operations in the US

Malgorzata Mleczko
Posted on 20 May 2021 in CATI
by Malgorzata Mleczko
9 min

GDCC is one of the biggest and most prestigious global CATI operations providers on the market. In 2018, the company acquired ORC International, intending to expand the business into the US market.

Lisa Mancini has been driving the transition from ORC to GDCC and is a key member of our leadership team in the US. Lisa has a 30-year call center operations background. Before joining GDCC in 2018, she was Director of Call Center Operations for ORC, and Call Center Manager for CJ Research.

GDCC US has been running part of the workforce remotely for quite a long time but still had physical locations in Cincinnati and Reno. Last year they decided to close Cincinnati, and maintain Reno as the US HQ, and focus on supporting their work-from-home interviewers. 

Without further ado... 


GDCC (Global Data Collection Company) works in both consumer and B2B research, with physical locations in seven countries and covering more than 40 languages globally on a day-to-day basis. If you want to learn more about GDCC you can also read an interview with Sanne Krom about conducting global CATI operations (part 1 and part 2.)


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