Did you know that within Nebu software you can design a questionnaire that will look good on any device (desktop, tablet, mobile phone)?

When you work with traditional call centers, you have the benefit of controlling the whole environment from the hardware elements to the services. The challenge occurs when your interviewers work from home. You might feel out of control, especially from a security point of view. This should not necessarily be the case and this is what we address in this article.

GDCC was one of the earlier clients of Nebu. Established in 1998 as a small center servicing Dutch clients, GDCC has evolved into an independent data collection company providing international telephonic fieldwork services to leading market research and consultancy agencies.

We have asked 3 different questions from 3 people with different roles at the company about the Nebu platform.

Nebu's basic principle is to provide a safe and secure environment for our clients, for the personal data, survey responses and market insight information they collect.

Nowadays securing data is one of the biggest challenges for the Market Research Industry. When you keep information online you can't lock it away to be 100% sure that no one else can see it. You need to be aware that during any transfer process both you and your customer might lose control over the data, and over who is accessing it. You need to do everything possible to prevent this from happening. You should secure devices, both on the browser and the hosting side. Unfortunately the pipes of the online world are out of your hands, but don't worry, there is something you can do.

The IT security has an important role in the Market Research Industry. Not only does it need to be robust so that fieldwork is completed reliably and on time, but needs to be secure to ensure data collected is accessible and usable by those able to do so, but also so that Personally Identifiable Data is kept confidential. It is essential to secure the data you collect, but sometimes it can cause headaches because of the number of attacks on your data.

First, let me clarify what a Penetration test is and how it usually works.

In this blog post we will target explaining the importance of server and environment maintenance from security point of view. In our industry security is proven to be a key element and as is, needs continuous attention, instead of assuming that with a one time action proper security level can be achieved. This latest statement can be odd, you can think about why is that? How it can be ruined if once it is made great? Software components can contain bugs, security leaks, which are already there, but has not been discovered yet - when such a vulnerability has been identified and made public, servers or software components with this vulnerability can be easy target.

Therefore Nebu decided to perform more frequent server maintenance: it always has been important to keep servers up-to-date, but we clearly realized that updates have to be frequent enough to increase security and to decrease downtime.