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Nebu's Market Research Solutions and Services Blog

Malgorzata Mleczko
Posted on 16 February 2021 in Nebu Software
by Malgorzata Mleczko
4 min

Rybbon’s Points-to-Rewards Solution Integrates with Nebu’s Panel Management Platform

Nebu and Rybbon have entered into a partnership to leverage the power of automated rewards for panel members.

Successful panels rely on productive, lasting relationships with panelists. With points-to-rewards, panel managers can incentivize their panel members to take desired actions, such as submitting a profiling and  research surveys or inviting a friend to register. Panel members complete these actions and accumulate points over time, and when a set threshold is reached the points can be redeemed for desirable Rybbon rewards. Rybbon’s extensive catalog includes e-gift cards from top brands like Amazon, prepaid Visa and Mastercard rewards, and e-donations. The platform streamlines the global delivery of these rewards by curating choices based on a panel member’s country and currency.

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On top of helping to keep panel members active and engaged, the new integration holds multiple benefits also to panel managers. Let's see, shall we?

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Malgorzata Mleczko
Posted on 31 December 2020 in CSR
by Malgorzata Mleczko
3 min

Creating a bright future together with Nebu customers

Almost 3 years ago Nebu partnered with EcoMatcher, the world’s first technology platform that makes tree planting as easy as ever before. An action we still cherish, a relationship still flourishing, and a cause we still fully embrace. The great thing about it is that the cause is globally recognised and thus finds broad acceptance. Secondly it is easily applied within our day-to-day business. Our involvement is twofold.

On the one hand, based on the usage of Nebu Dub InterViewer system, we keep adopting newly planted trees on behalf of our customers. So far we have planted 1650 trees and, of course, we're not stopping there. 

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On the other hand, by integrating Dub InterViewer and Nebu Panel Manager with EcoMatcher we enable Nebu users to offer such a unique, meaningful and socially responsible reward for completing a survey like a newly planted tree to their respondents or panel members. No plastics, no tool expenses, no physical stock and no transportation costs.

Now let's look into the impact of the Nebu's forest that we keep growing together with our customers, thanks to their usage of the Nebu Data Suite!

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Malgorzata Mleczko
Posted on 9 December 2020 in Nebu Software
by Malgorzata Mleczko
2 min

The hottest Nebu news of the second half of 2020

Perhaps 2020 is one of the most challenging and strange years in our lifetime. We all are deeply involved in dealing with the global pandemic, both on the business and the personal aspects. We've been in several lockdowns, with days and days of isolation, struggling to overcome many obstacles.

For Nebu, the main focus in this passing by the second half of the year was to support our customers in these challenging times. Among the hottest news, you will find new functionalities, tools, and solutions to support our Nebu Data Suite users.

Among many, we have launched an application that helps you to build and maintain an active panel and a CATIweb tool that allows you to add qualitative aspects to CATI interviews, even more important now, when you cannot meet face to face with your interviewees. We have prepared an extensive "Quickstart to R" package to support users embarking on their R journey. You will also find inspirational, interactive questionnaires that will catch the attention of everyone and new developments in Nebu's dashboarding solution.

 Let's take a look, shall we?

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Malgorzata Mleczko
Posted on 23 June 2020 in CSR
by Malgorzata Mleczko
4 min

The hottest Nebu news of the first half of 2020

The summer season is upon us, which means that we're halfway into 2020. It has been a challenging half of a year for all of us. With the global pandemic shredding lots of plans into pieces, it is not uncommon to get stuck into a negative mindset. Despite the challenges, we decided to look at this first half of a year with a fresh eye and focused on what it meant for Nebu's team and our customers. We took some time to revisit what we have accomplished so far. It's been a period filled with fruitful cooperations, launching new powerful functionalities, vertical solutions, and engaging more in promoting socially responsible market research. Let's take a look, shall we?

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Malgorzata Mleczko
Posted on 20 May 2020 in CATI
by Malgorzata Mleczko
7 min

Facilitating (remote) working of a call center

Nebu solutions are created to accommodate remote working. In its origins, the aim has been to support the creation of a virtual call center for clients working internationally, with offices spread even between continents. In the time of Covid-19, our solutions will provide a smooth workflow and business continuity of a call center with employees working from the safety of their own houses. The tools are fully covering the needs of various roles in the organization. All employees, from CATI interviewers and supervisors, through scripters, data processing teams, can work from home with full capacity.
 
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If you are looking to move your fieldwork processes to remote working, Nebu will undoubtedly be of help to you. There are two key pieces of information I would like you to be aware of. First of all, in principle, it makes no difference whether we set up a workstation for an interviewer sitting in a call center or at home (also in case of having an on-premise Nebu system). Secondly, since all tools are entirely web-based, any employee can continue their work provided they have access to a web browser and internet. Now, let's take a look in more detail how exactly Nebu can help you keep up efficient fieldwork, high productivity, quality control, and data processing of your completely remote CATI call center.

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Malgorzata Mleczko
Posted on 11 May 2020 in Customer Feedback
by Malgorzata Mleczko
4 min

CX360: An end-2-end solution for continuous measurement of Customer Experience

Earlier this year Nebu has launched a comprehensive solution to help you and your clients capture customers’ thoughts or feelings about brands, products, or services. With the CX360 solution, you can measure and evaluate your performance, actions and instantly draw sharp insight to drive your business to success. 

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Comprehensive, robust, fully GDPR compliant and user-friendly, the solution allows you to use a fully automated CX flow. Your CX questionnaire can be of any complexity and even offers you an option to close the feedback loop with telephone follow-ups. 

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