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Nebu Blog

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Nebu's Market Research Solutions and Services Blog

Malgorzata Mleczko
Posted on 20 May 2020 in CATI
by Malgorzata Mleczko
7 min

Facilitating remote working of a call center

Nebu solutions are created to accommodate remote working. In its origins, the aim has been to support the creation of a virtual call center for clients working internationally, with offices spread even between continents. In the time of Covid-19, our solutions will provide a smooth workflow and business continuity of a call center with employees working from the safety of their own houses. The tools are fully covering the needs of various roles in the organization. All employees, from CATI interviewers and supervisors, through scripters, data processing teams, can work from home with full capacity.
 
WhyNebu
If you are looking to move your fieldwork processes to remote working, Nebu will undoubtedly be of help to you. There are two key pieces of information I would like you to be aware of. First of all, in principle, it makes no difference whether we set up a workstation for an interviewer sitting in a call center or at home (also in case of having an on-premise Nebu system). Secondly, since all tools are entirely web-based, any employee can continue their work provided they have access to a web browser and internet. Now, let's take a look in more detail how exactly Nebu can help you keep up efficient fieldwork, high productivity, quality control, and data processing of your completely remote CATI call center.

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Malgorzata Mleczko
Posted on 11 May 2020 in Customer Feedback
by Malgorzata Mleczko
4 min

CX360: An end-2-end solution for continuous measurement of Customer Experience

Earlier this year Nebu has launched a comprehensive solution to help you and your clients capture customers’ thoughts or feelings about brands, products, or services. With the CX360 solution, you can measure and evaluate your performance, actions and instantly draw sharp insight to drive your business to success. 

HotelEvaluation

Comprehensive, robust, fully GDPR compliant and user-friendly, the solution allows you to use a fully automated CX flow. Your CX questionnaire can be of any complexity and even offers you an option to close the feedback loop with telephone follow-ups. 

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Malgorzata Mleczko
Posted on 6 May 2020 in CATI
by Malgorzata Mleczko
9 min

An InterView With: Sanne Krom (GDCC) on conducting global CATI operations - part 2

In this blog post we continue the conversation with Sanne Krom (GDCC). In part 2 (of 2), among many topics, we are touching upon productivity and quality control in CATI operations on a global scale.

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CATI Interviewers at the GDCC office in Rotterdam 

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Malgorzata Mleczko
Posted on 24 April 2020 in CATI
by Malgorzata Mleczko
4 min

An InterView With: Matt Coulling on the coronavirus impact on DJS' operations

Across the globe, companies are dealing with the COVID-19 pandemic. The coronavirus crisis affects us all, regardless of the industry, and the market research industry is no exception. The conduct of quantitative and qualitative market research has been massively impacted. Curious about how fieldwork and market research companies are dealing with this situation, we are asking some of our clients and partners to tell us how they are doing and adapting to this new and extreme situation. Read more for an interview with Matt Coulling, Operations Director at DJS Research. 

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Malgorzata Mleczko
Posted on 22 April 2020 in CATI
by Malgorzata Mleczko
9 min

An InterView With: Sanne Krom (GDCC) on conducting global CATI operations - part 1

Recently I had a pleasure to visit GDCC's Rotterdam office. Seeing one of their biggest CATI centers live and in action was an impressive experience. The afternoon lead to inspiring conversation with Sanne Krom, one of the founders and Managing Partner, about the realities of CATI operations on a global scale. Read more for the first part of the interview.

GDCCstandGDCC stand at Research & Results, Munich 2019, from left: Otto van Linden (Nebu), Yaron Brenman (Savanta), Sanne Krom (GDCC), Suzana Arsovska-Mitrevska (GDCC), fot. Eric van Velzen (Nebu)

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Malgorzata Mleczko
Posted on 12 December 2019 in CSR
by Malgorzata Mleczko
4 min

The hottest Nebu news of 2019

As the year is slowly coming to an end, we took a moment to revisit the highlights of 2019. A period filled with fruitful cooperations, launching new powerful functionalities, vertical solutions and engaging more in promoting socially responsible market research. Let's take a look, shall we?

hotnews2019mainblog

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