Perhaps 2020 is one of the most challenging and strange years in our lifetime. We all are deeply involved in dealing with the global pandemic, both on the business and the personal aspects. We've been in several lockdowns, with days and days of isolation, struggling to overcome many obstacles.

For Nebu, the main focus in this passing by the second half of the year was to support our customers in these challenging times. Among the hottest news, you will find new functionalities, tools, and solutions to support our Nebu Data Suite users.

Among many, we have launched an application that helps you to build and maintain an active panel and a CATIweb tool that allows you to add qualitative aspects to CATI interviews, even more important now, when you cannot meet face to face with your interviewees. We have prepared an extensive "Quickstart to R" package to support users embarking on their R journey. You will also find inspirational, interactive questionnaires that will catch the attention of everyone and new developments in Nebu's dashboarding solution.

 Let's take a look, shall we?

The summer season is upon us, which means that we're halfway into 2020. It has been a challenging half of a year for all of us. With the global pandemic shredding lots of plans into pieces, it is not uncommon to get stuck into a negative mindset. Despite the challenges, we decided to look at this first half of a year with a fresh eye and focused on what it meant for Nebu's team and our customers. We took some time to revisit what we have accomplished so far. It's been a period filled with fruitful cooperations, launching new powerful functionalities, vertical solutions, and engaging more in promoting socially responsible market research. Let's take a look, shall we?

Nebu solutions are created to accommodate remote working. In its origins, the aim has been to support the creation of a virtual call center for clients working internationally, with offices spread even between continents. In the time of Covid-19, our solutions will provide a smooth workflow and business continuity of a call center with employees working from the safety of their own houses. The tools are fully covering the needs of various roles in the organization. All employees, from CATI interviewers and supervisors, through scripters, data processing teams, can work from home with full capacity.
 

If you are looking to move your fieldwork processes to remote working, Nebu will undoubtedly be of help to you. There are two key pieces of information I would like you to be aware of. First of all, in principle, it makes no difference whether we set up a workstation for an interviewer sitting in a call center or at home (also in case of having an on-premise Nebu system). Secondly, since all tools are entirely web-based, any employee can continue their work provided they have access to a web browser and internet. Now, let's take a look in more detail how exactly Nebu can help you keep up efficient fieldwork, high productivity, quality control, and data processing of your completely remote CATI call center.

Earlier this year Nebu has launched a comprehensive solution to help you and your clients capture customers’ thoughts or feelings about brands, products, or services. With the CX360 solution, you can measure and evaluate your performance, actions and instantly draw sharp insight to drive your business to success. 

Comprehensive, robust, fully GDPR compliant and user-friendly, the solution allows you to use a fully automated CX flow. Your CX questionnaire can be of any complexity and even offers you an option to close the feedback loop with telephone follow-ups. 

In this blog post we continue the conversation with Sanne Krom (GDCC). In part 2 (of 2), among many topics, we are touching upon productivity and quality control in CATI operations on a global scale.

CATI Interviewers at the GDCC office in Rotterdam 

Across the globe, companies are dealing with the COVID-19 pandemic. The coronavirus crisis affects us all, regardless of the industry, and the market research industry is no exception. The conduct of quantitative and qualitative market research has been massively impacted. Curious about how fieldwork and market research companies are dealing with this situation, we are asking some of our clients and partners to tell us how they are doing and adapting to this new and extreme situation. Read more for an interview with Matt Coulling, Operations Director at DJS Research.