In today's highly competitive fieldwork marketplace reducing overall costs of conducting market research is key to success.
There are many dialing options to use with your call center. Picking the right one is an art in itself, and there are quite some aspects to consider. It is essential to:
Understand the difference between soft and hard dialers;
Know the advantages and disadvantages of various dialing modes;
Examining dialer costs and benefits;
Considerations regarding a number of interviewers and sample records.
Choosing a dialer
Interviewer productivity and therewith interviewing productivity can be a pivotal area to reduce costs and meet ever-tightening deadlines for completion of telephony (CATI) studies. However, the levels and complexities of dialer modes can be quite daunting. Fortunately, Nebu can assist with clarifying decisions and considerations, when thinking about choosing a dialer: Hardware or software based; modes utilized within which studies; differences between B2B and B2C dialing...
To learn more about the pros and cons of various dialing modes download our FREE white paper-->
Advantages of using dialers
Naturally the most significant productivity comes from the most aggressive dialing mode, predictive dialing, but considerations when using this mode are high: ensuring adequate sample is loaded, that there are sufficient interviewers available to gain the most from using this mode, costs associated with the dialers that support the mode, the type of fieldwork conducted...
Our white paper can help you:
Analyse the benefits and costs associated with using dialers
See how a dialer works with your telephone survey software
Understand the use of predictive dialer systems and progressive or auto-dialing modes
Consider the issues around sample and interviewer size
Review the expected increase in interviewer talk-time
To download the white paper fill in the form on the right ➡️➡️➡️
Interested in how Nebu Dialer as a Service can assist your operation? Contact Nebu. We are glad to help you!
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