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How a hosted dialer can increase interviewers productivity | FREE White Paper

Thinking about choosing dialer software to improve interviewer productivity? Nebu can assist.

How a hosted dialer can increase interviewers productivity | FREE White Paper

Edit Halasz
Posted on 6 September 2018 in CATI
by Edit Halasz
2 min

In today's highly competitive fieldwork marketplace reducing overall costs of conducting market research is key to success.

There are many dialing options to use with your call center. Picking the right one is an art in itself, and there are quite some aspects to consider. It is essential to: 

  • Understand the difference between soft and hard dialers;
  • Know the advantages and disadvantages of various dialing modes;
  • Examining dialer costs and benefits;
  • Considerations regarding a number of interviewers and sample records.

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Choosing a dialer

Interviewer productivity and therewith interviewing productivity can be a pivotal area to reduce costs  and meet ever-tightening deadlines for completion of telephony (CATI) studies. However, the levels and complexities of dialer modes can be quite daunting. Fortunately, Nebu can assist with clarifying decisions and considerations, when thinking about choosing a dialer: Hardware or software based; modes utilized within which studies; differences between B2B and B2C dialing...

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To learn more about the pros and cons of various dialing modes download our FREE white paper -->

Advantages of using dialers

Naturally the most significant productivity comes from the most aggressive dialing mode, predictive dialing, but considerations when using this mode are high: ensuring adequate sample is loaded, that there are sufficient interviewers available to gain the most from using this mode, costs associated with the dialers that support the mode, the type of fieldwork conducted... 

Our white paper can help you:

  • Analyse the benefits and costs associated with using dialers
  • See how a dialer works with your telephone survey software 
  • Understand the use of predictive dialer systems and progressive or auto-dialing modes
  • Consider the issues around sample and interviewer size
  • Review the expected increase in interviewer talk-time

To download the white paper fill in the form on the right ➡️➡️➡️

 

Interested in how Nebu Dialer as a Service can assist your operation? Contact Nebu. We are glad to help you!

Request a call about the dialer

    

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