When it comes to optimizing fieldwork, probably half the promises you were made before were never kept. Within Nebu, as a supplier of software for quantitative marketing research, we only trust data! As a marketing researcher, I think you do too! So, instead of making big promises regarding lowering your costs, I'd like to talk numbers and present a data-driven investigation into how adding Nebu’s Dialer as a Service to your data collection tool, Dub InterViewer, influences work efficiency and finances at your call center.

Have you ever wondered how to keep high agent productivity while decreasing costs in a call center? Adopting the right fieldwork dialer is key!

Wouldn't it be great to achieve that without the investment and further maintenance? With Nebu you can. Interested? Keep reading!

Growth and getting independent again

In the years after joining SSI (described in the previous post), all focus was on growing Dub Knowledge. As mentioned, the development team had grown exponentially and the cooperation with SSI was intense and fruitful. In 2012 it was time to make some choices, which led to the sale of Dub Knowledge to SSI, who have been further developing it for their own worldwide expansion. We are extremely proud to have developed the system that the largest panel provider of the world is using day in day out for their operations.

The growth of online surveys

Online surveys were growing rapidly, and as we developed both call-center surveys also web-based, we had a huge advantage on our single basis for both. Multi-/mixed mode surveys were implemented right from the start. In the early days, we even did all advanced behavior using Javascript, which, unfortunately, was later replaced by Flash. How weird and unexpected was it, that later on Flash was killed by Apple and JavaScript-based plugins became the de facto solution again?

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