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The hottest Nebu news of the first half of 2020

Let's make sure you didn't miss out on anything that could be of help for you!

The hottest Nebu news of the first half of 2020

Malgorzata Mleczko
Posted on 23 June 2020 in CSR
by Malgorzata Mleczko
4 min

The summer season is upon us, which means that we're halfway into 2020. It has been a challenging half of a year for all of us. With the global pandemic shredding lots of plans into pieces, it is not uncommon to get stuck into a negative mindset. Despite the challenges, we decided to look at this first half of a year with a fresh eye and focused on what it meant for Nebu's team and our customers. We took some time to revisit what we have accomplished so far. It's been a period filled with fruitful cooperations, launching new powerful functionalities, vertical solutions, and engaging more in promoting socially responsible market research. Let's take a look, shall we?

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Nebu is now ISO 27001 Certified

Efficient virtual, home-based call center is possible

Being ISO 27001 certified is a testament to the fact that Nebu prioritizes data security. It therewith ensures that:

  • Customer data is rigorously protected
  • Nebu assess, minimize, and eliminate risks and vulnerabilities
  • Nebu is compliant with the highest standard for information security
  • Nebu has an internal culture of security, so all employees prioritize information security by design
  • Operational excellence when it comes to Nebu’s IT, HR, and information processes
Nebu solutions are created to accommodate remote working. In its origins, the aim has been to support the creation of a virtual call center for clients working internationally, with offices spread even between continents. In the time of Covid-19, our solutions will provide a smooth workflow and business continuity of a call center with employees working from the safety of their own houses. Our tools are fully covering the needs of various roles in the organization. All employees, from CATI interviewers and supervisors, through scripters, data processing teams, can work from home at full capacity.
Read the press release Remote working with Nebu tools

 

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Real-time survey coding using Artificial Intelligence

CX360:  Customer Experience continuous measurement

Continuing Nebu's series on SMART surveys in Nebu Dub InterViewer - in this webinar, we are taking a deep dive into the world of automated coding using Artificial Intelligence. We're unveiling some of the mysteries around using Artificial Intelligence, Machine Learning to improve the performance of your questionnaires and understanding collected data. Watch this 30 min webinar recording to see a powerful solution for continuous measurement of Customer Experience. You will see how to capture your customers’ thoughts or feelings about brands, products, or services instantly using our fully automated, user-friendly, and comprehensive solution. 
Watch the AI webinar Watch CX360 webinar

 

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Tree-planting to drive respondents' & panel members' engagement

Supercharging your Nebu questionnaires with real-time API calls

This webinar is for anyone who is looking for new ways to increase respondents' or panel members' engagement. And for everyone who is interested in the concepts of CSR, tree-planting, and climate change. EcoMatcher, integrated with Nebu tools, is the world’s first technology platform that enables businesses to increase engagement through SMART tree planting. The platform gives access to data about those trees, such as the exact location of each tree and information about the farmer caring for the tree. If you are looking to make your questionnaires SMART we have an online workshop for you! You will learn how to create real-time calls to various APIs, using advanced HTTP requests. Directly from a questionnaire. In the video we explain the basics of the HTTP protocol, how to work with it, how to use different tools to build and test your advanced request calls, and finally, how to implement them into your Nebu questionnaires. If you are a registered Nebu Data Suite user you can access it anytime here.
Watch EcoMatcher webinar  

 

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Sample Management API for flexible sample in- & output via external sources

New Nebu Data Hub functionalities enabling to work faster, more effective and efficient

In last month we have improved the overall user experience of the Sample Management, to increase the efficiency of sample handling operations in this fully cloud-based module. Next to using the new module via ManageFrames all clients can also use a Sample Management API allowing for flexible sample in- & output (fetch, modify, delete) directly via external platforms like your own Panel Management or CRM system. If you are a registered Nebu Data Suite user you can read more here.

Nebu Data Hub offers now new data export formats (SPSS, CSV) and types (static 'snapshots' or secure live feeds). Among many developments: data processing speed has improved, and new NebuR functionalities significantly increased work efficiency. If you are a registered Nebu Data Suite user you can learn by reading this detailed announcement.
   

Should you have any additional questions, please send an email to marketing@nebu.com or submit the for to the right, so that we can connect you with our specialists to assist you further.


   

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